Raafat Aljalam

Experienced Trainer, Consultant, and Organizational Development Professional
Damascus, SY.

About

Highly experienced Trainer, Consultant, and Personal Motivator with a robust background in human resources, educational administration, and psychological counseling. Adept at driving personal and professional growth, optimizing organizational effectiveness, and enhancing learning environments through strategic program development and impactful communication. Leverages a unique blend of management expertise and psychological insight to empower individuals and improve institutional performance, positioning for roles focused on talent development, organizational strategy, and human capital transformation.

Work

Self-Employed
|

Trainer, Consultant, and Personal Motivator (Coach)

Damascus, Syrian Arab Republic

Summary

Currently leading comprehensive training and coaching initiatives to empower individuals and organizations in achieving their strategic goals and overcoming complex challenges.

Highlights

Delivered tailored coaching and training programs to diverse clients, fostering skill enhancement and personal development for measurable goal attainment.

Conducted numerous television and radio interviews on education and capacity development, reaching broad audiences in Damascus and Istanbul until 2019.

Facilitated workshops and seminars focused on practical thinking, creativity, stress management, and performance appraisal, enhancing participant capabilities.

Utilized advanced psychological methodologies, including NLP and Hypnosis, to support clients in overcoming obstacles and realizing their full potential.

Damascus University Library
|

Director

Damascus, Syrian Arab Republic

Summary

Led the management of extensive knowledge resources, ensuring efficient information access and support for the academic community.

Highlights

Managed and curated a vast collection of knowledge resources, optimizing accessibility for thousands of students and researchers.

Implemented systems and strategies to facilitate seamless access to critical information, enhancing research and learning outcomes.

Oversaw library operations, including resource acquisition, cataloging, and user services, to meet the evolving needs of the university.

Collaborated with faculty and departments to align library resources with academic curricula and research priorities.

Damascus University
|

Assistant Head of Department

Damascus, Syrian Arab Republic

Summary

Supported academic and administrative operations, contributing to educational program development and student success within the department.

Highlights

Provided critical support for academic and administrative activities, ensuring smooth departmental operations and efficiency.

Contributed to the development and enhancement of educational programs, aligning them with academic standards and student needs.

Assisted a large student body, offering guidance and support that contributed to their academic progress and overall well-being.

Collaborated with faculty and staff to optimize departmental processes and foster a productive learning environment.

Storm Group
|

Human Resources Manager

Damascus, Syrian Arab Republic

Summary

Directed comprehensive HR functions including recruitment, training, and policy development to optimize the organizational work environment and support strategic objectives.

Highlights

Streamlined recruitment processes, leading to efficient talent acquisition and successful onboarding of new hires.

Developed and implemented targeted training programs to enhance employee skills and performance across various departments.

Oversaw the formulation and enforcement of internal policies, contributing to a more structured and positive work environment.

Managed employee relations and fostered a supportive culture, aligning HR initiatives with overall business goals.

Hamidiya Market
|

Various Roles (Carpenter, Watch Repairman, Seller)

Damascus, Syrian Arab Republic

Summary

Gained foundational manual dexterity, problem-solving, and client communication skills through diverse roles prior to formal professional career.

Highlights

Developed strong manual skills through detailed carpentry and intricate watch repair, demonstrating precision and problem-solving abilities.

Cultivated effective communication and sales techniques by interacting directly with customers in a retail environment.

Managed multiple responsibilities concurrently, showcasing adaptability and time management skills during undergraduate studies.

Acquired practical experience in client service and technical application, laying a groundwork for future professional roles.

Volunteer

Independent
|

Traveling Psychological Guide

Istanbul, Türkiye

Summary

Provided mobile psychological counseling services, offering accessible support to clients in various preferred locations.

Highlights

Delivered personalized psychological counseling directly to clients, increasing accessibility to mental health support.

Managed a flexible schedule and logistics to accommodate client preferences, ensuring convenient and confidential sessions.

Applied counseling techniques to address diverse psychological needs, contributing to improved client well-being and coping mechanisms.

Bright Hope School
|

Psychological Counselor

Istanbul, Türkiye

Summary

Supported students and teachers to enhance the educational environment through dedicated psychological counseling.

Highlights

Provided crucial psychological support to students, fostering a positive learning experience and addressing behavioral challenges.

Collaborated with teachers to integrate psychological insights into classroom management, improving overall educational effectiveness.

Contributed to a more supportive and understanding school environment, enhancing mental well-being for the entire community.

School of Construction and Development
|

Psychological Advisor

Istanbul, Türkiye

Summary

Voluntarily offered counseling services to students and parents, enhancing mental health within the school community.

Highlights

Offered valuable psychological counseling to students, helping them navigate academic and personal challenges.

Provided support and guidance to parents, fostering stronger family dynamics and improved home-school relationships.

Played a key role in enhancing the overall mental health and well-being of the school community through dedicated advisory services.

Education

Damascus University (HIAD)
Damascus, Syrian Arab Republic

Master's

Management, Strategy, and Organization

Damascus University
Damascus, Syrian Arab Republic

Diploma

Educational Qualification

Damascus University
Damascus, Syrian Arab Republic

Bachelor

Pedagogy, Department of Psychology

Languages

Arabic
English

Certificates

Training of Trainers Course

Issued By

Various

Training Course in Treating Psychological Stress

Issued By

Leipzig Institute, Germany

Training Course in Middle and Supervisory Management Skills (INA)

Issued By

INA

Training Course in Employee Performance Appraisal (INA)

Issued By

INA

ICDL Computer Skills Course

Issued By

ICDL

Advanced Practitioner in Neuro-Linguistic Programming (NLP)

Issued By

Various

Advanced Practitioner of Hypnosis

Issued By

Various

Practitioner in the Timeline

Issued By

Various

Bioenergy Healing Practitioner (REIKI)

Issued By

Various

Training Course in Practical Thinking Skills (CoRT 1 Program)

Issued By

Various

Training Course in Creativity and Idea Generation Skills (CoRT 4 Program)

Issued By

Various

Managing Food Safety

Issued By

Various (Certification valid until 2025)

Food Safety and Employment Workshop

Issued By

Various (Certification valid until 2025)

Standard First Aid CPR/AED Level C (Blended)

Issued By

Various (Certification valid until 2025)

Google Digital Marketing & E-Commerce Professional Certificate

Issued By

Google

Skills

Coaching & Training

Personal Motivation, Executive Coaching, Team Development, Capacity Building, Training Delivery, Workshop Facilitation, Neuro-Linguistic Programming (NLP), Hypnosis, Timeline Therapy, Bioenergy Healing (REIKI).

Organizational Development

Strategic Management, Human Resources Management, Recruitment, Employee Training, Policy Development, Work Environment Enhancement, Performance Appraisal, Organizational Psychology.

Educational Leadership

Academic Administration, Educational Program Development, Knowledge Resource Management, Student Support, Curriculum Enhancement, Library Management, Instructional Design.

Psychological Counseling

Mobile Counseling, Student Counseling, Parent Advisory, Mental Health Support, Stress Management, Behavioral Psychology, Emotional Intelligence.

Communication & Media

Public Speaking, Radio Interviews, Television Appearances, Digital Marketing, E-Commerce, Cross-Cultural Communication.

Problem Solving & Critical Thinking

Practical Thinking, Creativity & Idea Generation, Strategic Planning, Conflict Resolution, Adaptability, Decision Making.

General Business & Office

Microsoft Office Suite, ICDL, Data Management, Organizational Skills, Teamwork, Project Coordination.

Health & Safety

First Aid, CPR/AED, Food Safety Management.